Return Policy - Hatgeb
At Hatgeb, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return policy to make the process as easy as possible.
General Return Guidelines:
1. Eligibility for Return:
Food Orders: Due to the perishable nature of food items, returns are not accepted once the order is delivered.
Groceries and Other Items: Items can be returned within 24 hours of delivery if they are unused, unopened, and in their original condition.
Pharmacy Items: Medication and health-related products are non-returnable unless damaged or incorrect items were delivered.
Clothing, Accessories, and Footwear: These items are eligible for return within 7 days of delivery, provided they are unused, with original tags, and in their original packaging.
Damaged or Incorrect Items: If you receive a damaged or incorrect product, you are eligible for a return or exchange within 48 hours of delivery.
2. Return Process:
Contact our customer service team within the specified return period (see above).
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our team will guide you through the return process, and we may arrange for the pickup of the item(s) if necessary.
3. Refunds:
Refunds will be processed after the returned item is inspected and confirmed to be in its original condition.
Refunds will be credited to your original payment method.
Processing times may vary, but refunds typically take 5-7 business days to reflect in your account.
4. Non-Returnable Items:
Items that are personalized, opened, or used (excluding faulty or damaged items) are not eligible for returns.
Digital products, gift cards, and subscription services cannot be returned or refunded.
5. Exceptions:
In some cases, the seller or the vendor might have specific return policies that differ from our standard policy. Please refer to the seller’s return guidelines for further information.
Customer Service Contact:
If you have any questions or need assistance with your return, please contact us at:
Phone: 01146264665
Email: support@hatgeb.com
We appreciate your understanding, and we are here to ensure that your shopping experience with Hatgeb is as smooth and enjoyable as possible!
